Blazing beauty llc ("we" and "us") is the operator of (https://www.Blazingbeautyave.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on quantity of items and in some cases by weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Blazing beauty llc will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed and credited to the method in which you paid. Please allow time for product to be inspected and should be in condition it was in when shipped. If approved it will be issued, please allow 3-5 to reach account depending on payment source. There is an option to receive store credit for a future purchase. We will notify you once this has been completed through email.
(Blazing beauty llc) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Blazing beauty llc will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Blazing beauty llc to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Times Domestically & Internationally
Most products are coming from our overseas warehouse. Getting your order to you as fast as we can is our priority. After receiving your order. There is a processing time which is between 2-5 business days (M-F). This processing time includes checking inventory, quality, to make sure you are receiving the best quality product, and packaging. After processing, products are promptly shipped. A tracking number will be provided to track the status of your purchase. In general, Domestic U.S shipments are delivered within 4-7 business days from time of order. International Shipments are also delivered within 4-7 business days from time of order.The number of days can be dependent on the circumstances of the order such as availability, or quantity ordered.
* Please note processing orders are only done on business days (M-F) Orders placed on weekends will not start processing until the next business day. Orders placed after 3pm will not start processing until the next business day*.
* We have included estimated shipping dates in the product information. If you need it sooner for an event etc. Please plan accordingly. Unfortunately Blazing Beauty at this time doesn't offer the option for a quicker delivery than the stated estimated date. At a future date faster shipping will be made available through our couriers that offer expedited shipping. We appreciate your understanding regarding this matter.
4. Delivery Times From U.S Warehouse
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.1 Transit Time Domestically
Normal times : In general, domestic U.S shipments are in transit for 2 -7 business days. Although there aren't many delays with shipments from U.S warehouses, It still is a possibility. These delays may slow down shipping times so your patience and understanding is appreciated. Orders can't be stopped once it's shipped or refunded in the transit process. Once the item arrives, at that time the product can be sent back before a refund can be issued. Returns are the responsibility of the consumer. Unforeseen delays, happens more than we would like it to, so we appreciate your patience. We have shipping estimations in the product descriptions, This can help with buying decisions and knowing which product will arrive in a more timely fashion.
4.2 Transit time Internationally
For International Customers, products in our U.S warehouses can't be shipped Internationally. International orders can only be shipped from our overseas warehouse.
For International Consumers We Have Created Product Labeling:
Product Labeling: Because Blazing Beauty is a cross- border retailer, meaning we have inventory in the U.S and Overseas we try to label which products ship within the U.S only and which products ship internationally. We do this to avoid confusion if this label " *item ships in the U.S only is in the product description it does not ship internationally. If you see items that have the "ship Internationally label, that item does ship internationally. If there are any questions regarding this issue, please feel free to contact us via the contact form or via email info@blazingbeautyave.com We value each and every one of our customers. Happy Shopping 🛍️
Unforeseen delays can also happen so we appreciate your patience. Orders can't be stopped once it's shipped or refunded in the transit process. Once the item arrives and you decide you don't want the product. You must contact us first at info@blazingbeautyave.com. You must send back before a refund can be issued. Returns is the responsibility of the consumer.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
Blazing Beauty llc will not ship to P.O. box addresses
4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Blazing beauty llc encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Blazing beauty llc at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8.1 *Regarding cancelling an order after it's shipped.* Please note, once an order is shipped out and in route, Shipments can't be stopped midway in route. Please also note, monies can't be refunded at that time. When you receive the order, please email us at info@blazingbeautyave.com for further instructions. Once we have it in our possession you will be refunded immediately.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at info@blazingbeautyave.com
